Shipping

Shipping

Free shipping for all order in the contiguous 48 United States. 

$10 shipping supplement for orders to Hawaii or Alaska.

Orders cannot be shipped to PO Boxes.

Orders for delivery in the US are shipped via USPS First Class or UPS Ground. 

International shipping cost is calculated at checkout and does not include duties or import fees. ALL international taxes, duties or other fees are the customer’s sole responsibility and may be charged in the destination country prior to delivery.

Shipping rates do not include signature required service or insurance of more than $100. Both services are available at an additional cost. Email us at hello@shopkeentu.com before completing checkout to add either of these services.

Orders are shipped from the New York City area the next business day. Orders placed Saturdays, Sundays or on federal holidays will ship on the next business day. Orders are shipped with no signature required service for delivery and $100 insurance. 

All orders that include perfumes, diffusers, room spray, and linen spray are shipped ground and cannot be shipped out of the contiguous 48 US states.

When you make an online order, you will receive a confirmation email. You will receive a second email which includes a link to track your package. 

If you didn’t receive a confirmation email, reach out to us at hello@shopkeentu.com so we can make sure everything is in order.

If your package did not arrive when the tracking indicates it has, waiting another 24 hours will often resolve the issue.

If your package is missing or arrives damaged, email us at hello@shopkeentu.com and we can send you the claim paperwork and instructions to file a claim with the carrier.